Rückgaberecht
Stand: 31. Mai 2026
Diese Rückerstattungsrichtlinie beschreibt, wann Guthabenkäufe und Bearbeitungsgebühren auf der OLVIN AI-Plattform zurückerstattet werden können.
1. Credit purchases
Unused credit packs may be refunded within 14 days of purchase if no jobs have consumed credits from that purchase. Contact support with your order reference.
2. Failed jobs
If a job fails due to a platform error, credits are automatically restored to your balance. Duplicate charges from webhook retries are idempotent and will not double-deduct.
3. Non-refundable cases
Credits consumed for successfully completed jobs, user-upload errors (unsupported format, corrupted files), or violations of the Terms of Service are generally non-refundable.
4. How to request a refund
Email support via the Contact form with your account email, job ID or order ID, and reason. We aim to respond within 2 business days.